Terms & Conditions

Last updated: 21 June 2026

Welcome to Pharoway. These Terms & Conditions ("Terms") govern your use of the website pharoway.com and the private transport services we provide ("Services"). By booking with us, you agree to these Terms. Please read them carefully.

In these Terms, "Pharoway", "we", "us" and "our" refer to Pharoway. "You" and "the passenger" refer to the person who makes a booking or travels with us.

1. Our service

Pharoway provides private, pre-booked ground transport in Egypt, including airport transfers, intercity rides, and chauffeur hire by the hour. We operate our own vehicles and a vetted network of partner drivers and offices across Egypt. Every trip is fulfilled by a professional, vetted driver in a clean, air-conditioned vehicle.

2. Booking and confirmation

A booking is made through our website or via WhatsApp. You will receive a confirmation by email and/or WhatsApp once your booking is accepted.
Your booking is only confirmed when you receive this confirmation. An unconfirmed request does not guarantee a vehicle.
You are responsible for providing accurate trip details: pickup and drop-off locations, date, time, flight number (for airport pickups), number of passengers, luggage, and contact number.
It is your responsibility to keep your contact number reachable on the day of travel.

3. Prices and what's included

All prices are fixed and shown in full before you book. The price you see is the price you pay — there are no meters and no hidden fees.
Our prices are all-inclusive: they cover the vehicle, the professional driver, fuel, road tolls, applicable taxes, the agreed waiting time, and the meet-and-greet service.
All prices are shown in Egyptian Pounds (EGP). The price you see is the price you pay.
Extra services requested after booking (additional stops, extra hours, child seats beyond those requested, etc.) may change the price and will be agreed with you.

4. Payment

No payment is required to confirm a booking. You pay on arrival, either through the secure payment link in your confirmation email or in cash to your driver in any major currency. You may also choose to pay the full amount online in advance.
Cash to the driver is paid in any major currency.
Full payment terms are set out in our Payment Terms page.

5. Changes, cancellations and refunds

You may cancel at any time, free of charge. There is no cancellation fee and no no-show charge.
If you paid in full online in advance, you receive a full refund whenever you cancel.
To change a booking (time, date, locations), contact us as early as possible and we will do our best to accommodate you, subject to availability. A significant change may be treated as a new booking.
Full details are set out in our Refund & Cancellation Policy.

6. The airport meet-and-greet, flight tracking and waiting time

For airport pickups, your driver waits in the arrivals area holding a sign with your name.
We track your flight. If your flight is delayed, your pickup time is adjusted automatically at no extra cost.
Free waiting time is 60 minutes after your flight lands for airport pickups, and 15 minutes for all other pickups. Beyond the free waiting time, a reasonable waiting charge may apply, which the driver will inform you of.

7. Passengers, luggage and child seats

The number of passengers and items of luggage must not exceed the capacity of the booked vehicle class (see Our Fleet). If you arrive with more passengers or luggage than booked, we may be unable to carry you and the booking may be treated as a no-show.
Child seats are provided free of charge on request — please add this at the time of booking so we can prepare.
For everyone's safety, passengers must wear seatbelts where fitted and follow the driver's reasonable safety instructions.

8. Conduct and safety

We want every trip to be safe and pleasant. We reserve the right to refuse or end a trip without refund if a passenger behaves dangerously, is abusive to the driver, or is unfit to travel.
Smoking is not permitted in our vehicles. Any cleaning required due to spillage, illness or soiling caused by a passenger may incur a cleaning charge.
Eating and drinking are at the driver's discretion; complimentary water is provided.

9. Our responsibility and liability

We take great care to provide a reliable, on-time service. However, we are not liable for delays or failures caused by events beyond our reasonable control (see Force Majeure below), including severe traffic, weather, road closures, accidents, or actions of third parties.
Our total liability for any booking is limited to the amount you paid for that booking, to the maximum extent permitted by Egyptian law.
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence.

10. Personal belongings (Lost & Found)

Please check the vehicle for your belongings before leaving. We are not responsible for items left in the vehicle, but if you contact us promptly we will make every effort to locate and return lost property. See Lost & Found in the FAQ.

11. Force Majeure

We are not responsible for failure or delay in providing the Service due to events outside our reasonable control, including natural disasters, extreme weather, strikes, civil unrest, government action, or accidents.

12. Complaints

If something goes wrong, we want to make it right. Contact us at support@pharoway.com or WhatsApp +20 1104651181 within a reasonable time and we will investigate and respond promptly.

13. Governing law

These Terms are governed by the laws of the Arab Republic of Egypt, and any dispute is subject to the exclusive jurisdiction of the competent courts of Suez.

14. Changes to these Terms

We may update these Terms from time to time. The version published on pharoway.com at the time of your booking applies to that booking.

Contact: support@pharoway.com · WhatsApp +20 1104651181