Privacy Policy

Last updated: 21 June 2026

Pharoway ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, and your rights. It applies to pharoway.com and our booking and support services.

1. Who we are

The data controller is Pharoway, Egypt. For any privacy question, contact support@pharoway.com.

2. What we collect

We only collect what we need to provide your transfer:

Booking details: your name, email, phone/WhatsApp number, pickup and drop-off locations, date and time, flight number, number of passengers and luggage, and any special requests (e.g., child seat).
Payment information: when you pay online, your card payment is processed securely by a trusted payment provider. We do not store your full card details on our servers.
Communications: messages you send us by email, WhatsApp, or contact form.
Technical and usage data: IP address, browser/device type, and how you use our site, collected via cookies and analytics tools.

3. Why we use your data

To create, confirm and fulfil your booking, and to assign and brief your driver.
To contact you about your trip (confirmation, driver details, changes, flight delays).
To process payments and issue receipts.
To provide customer support and handle complaints.
To improve our website and services, and—where you have agreed—to send you offers and updates.
To meet our legal and tax obligations.

4. Legal basis

We process your data to perform our contract with you (your booking), to comply with legal obligations, for our legitimate interests in running and improving the service, and—for marketing—on the basis of your consent. (Wording aligned to GDPR for our EU travellers.)

5. Who we share it with

Your driver / partner office, who needs your name, contact number, pickup details and flight number to complete the trip.
Our payment provider, to process your payment.
Service providers that help us run the site, messaging and analytics (e.g., hosting, WhatsApp, Google Analytics, Meta).
Authorities, where required by law.

We never sell your personal data.

6. Cookies and analytics

We use cookies to make the site work, remember your preferences, and understand usage. We use analytics and advertising tools such as Google Analytics and the Meta Pixel to measure performance and improve our marketing. You can control cookies through your browser settings and our cookie banner.

7. International transfers

As we serve international travellers and use global service providers, your data may be processed outside your country. Where it is, we take appropriate steps to protect it.

8. How long we keep it

We keep booking and payment records for as long as needed to provide the service and to meet legal, tax and accounting requirements, then delete or anonymise them.

9. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your data, to object to processing, to data portability, and to withdraw consent. To exercise any right, email support@pharoway.com. You may also complain to your local data protection authority.

10. Security

We use appropriate technical and organisational measures to protect your data, including secure (HTTPS) connections and trusted payment processing.

11. Changes

We may update this policy. The current version is always available on pharoway.com.

Contact: support@pharoway.com