Refund & Cancellation Policy
Last updated: 21 June 2026
We keep our cancellation policy simple and fair.
1. Free cancellation
- You may cancel at any time, free of charge. There is no cancellation fee.
- Nothing is charged when you book, so cancelling costs you nothing.
- If you chose to pay in full online in advance, you receive a full refund — whenever you cancel.
2. No-show
- If you do not travel and do not tell us (no-show), no amount is charged.
- A no-show means the passenger is not at the agreed pickup point and cannot be reached within the free waiting time (60 minutes at the airport, 15 minutes elsewhere).
- We would simply ask that you let us know as early as you can, so the car and driver can be released for someone else.
3. How to cancel
- Cancel by replying to your confirmation, emailing support@pharoway.com, or messaging WhatsApp +20 1104651181. Please include your booking reference. Your cancellation takes effect when we receive your message.
4. Changes and amendments
- Need to change the time, date, or location? Contact us as early as possible and we'll do our best to accommodate you at no charge, subject to availability. A major change (for example a different route or city) may be treated as a new booking.
5. Refunds — how and when
- Refunds are issued to your original payment method. Card refunds typically take 5–10 business days to appear, depending on your bank.
- Refunds are made in the currency of your original payment.
6. Cancellation or changes by Pharoway
- In the rare event we must cancel (for example, a safety issue or force majeure), any amount you have paid is refunded in full, or we will offer a suitable alternative. We are not liable for any further costs.
7. Delays beyond our control
- We track flights and adjust for delays at no cost. We are not responsible for losses caused by delays outside our control (traffic, weather, road closures, force majeure).
Contact: support@pharoway.com · WhatsApp +20 1104651181