Frequently Asked Questions (FAQ)
Booking & pricing
How do I book?
Book on pharoway.com or on WhatsApp (+20 1104651181). Enter your trip details and see your fixed price. Nothing is charged to confirm.
Is the price really fixed?
Yes. You see your full, all-inclusive price before you book — covering the car, driver, fuel, tolls, taxes, agreed waiting time and meet-and-greet. No meters, no haggling, no surprises.
What currency are prices in?
All prices are shown in Egyptian Pounds (EGP). You can pay in any major currency.
How far in advance should I book?
As early as you can, especially in high season, so we can guarantee your vehicle and any extras (like a child seat). Last-minute requests are welcome and subject to availability.
At the airport
Where will I meet my driver?
Your driver waits in the arrivals area, holding a sign with your name, after you clear passport control and collect your luggage. Your driver's contact details are sent to you before the trip.
What if my flight is delayed or early?
We track your flight and adjust your pickup automatically — at no extra cost.
How long will the driver wait?
60 minutes free after your flight lands at the airport. For all other pickups, 15 minutes free. Beyond that, a small waiting charge may apply, and the driver will let you know.
What if I can't find my driver?
Call the driver or our support line on WhatsApp (+20 1104651181). We're here to help you connect.
Luggage, seats & comfort
How much luggage can I bring?
It depends on your vehicle class — Sedan, SUV or HiAce van (see Our Fleet). Please book a class that fits your group and bags; if you arrive with more than booked, we may not be able to carry everyone.
Do you provide child seats?
Yes — free of charge on request. Just add it when you book so we can prepare the right seat.
Is there water in the car?
Yes, complimentary bottled water is provided.
Can the driver make an extra stop?
Often yes — just ask. An additional stop may slightly affect the price, which we'll agree with you.
Are the cars air-conditioned?
Always. Every vehicle is clean, comfortable and air-conditioned.
Payment
How do I pay?
Nothing at booking. You pay on arrival — either by the secure payment link in your confirmation email, or in cash to your driver. You may also pay in full online in advance. Cash is accepted in any major currency.
Is online payment secure?
Yes. Card payments are handled by a trusted, secure payment provider. We don't store your card details.
Can I get an invoice?
Yes — email bookings@pharoway.com for a detailed invoice.
Changes & cancellations
Can I cancel?
Yes — free cancellation at any time, with no cancellation fee and no no-show charge. Nothing is taken at booking, and anything you paid online is refunded in full.
Can I change my booking?
Contact us as early as possible and we'll do our best to accommodate changes, subject to availability.
Other
I left something in the car (Lost & Found).
Contact us as soon as possible at support@pharoway.com or WhatsApp +20 1104651181 with your booking reference, and we'll do everything we can to locate and return your belongings.
What languages do you support?
We serve travellers in Arabic, English, Russian, German, French, Spanish and Italian.
Do your drivers speak English?
Our drivers can communicate with international guests, and our support team is available in several languages to help.
Still have a question?
We're happy to help — support@pharoway.com or WhatsApp +20 1104651181.